Store Policies

Please allow 7-10 days for your firewood order to be processed and filled. During peak season, which typically runs from late Autumn through early Spring, longer wait times may occur. We will do our best to keep you informed of any delays and appreciate your patience as we work to deliver the highest quality firewood to you. 

At JRI Firewood, we take pride in delivering your firewood order in a safe and timely manner.
Our delivery locations include but are not limited to;
Dubbo
Narromine
Wellington
Yeoval
Eumungerie
Mudgee

Please ensure that a suitable area for the delivery truck to tip the firewood is readily available and accessible. If the delivery driver is unable to safely unload the firewood due to the unavailability of a suitable tipping area or the absence of someone to assist them, the delivery may need to be rescheduled for the next available delivery window. Additionally, please note that by accepting our tip-off delivery service, the driver will not be held liable for any damages to driveways or paved surfaces incurred during the unloading process. We appreciate your understanding and cooperation in helping us ensure a smooth and hassle-free delivery experience for all of our customers.

At JRI Firewood, we strive to provide our customers with the highest quality products and services. In the event that you are not satisfied with your firewood purchase, please contact us within 48 hours of delivery to discuss a possible refund. Please note that all refunds are subject to a minimum processing time of 10 business days.
To initiate a refund request, please contact us. We appreciate your understanding and patience as we work to resolve any issues and ensure your complete satisfaction. Thank you for choosing JRI Firewood for your heating needs.